Fresher jobs

Greetings!!!

Freshers : Any non technical graduate / graduate / Engineering / Diploma(12+3 years education)

Interview Address/Venue:
Lobo Staffing Services Pvt Ltd.
Old No. 2/ New No.3, Santhome High Road,
Opp. All India Radio
Adjacent to Suncity Apartments
(Mahendra Showroom upstairs)
Chennai - 600 004


Your Profile have been short listed for "Technical Support officer - Voice Process" by one of our multinational software client.

Please read thru' the Job Description and present yourself for the Interview on 24th (Friday) Sept at 10 am.

Company profile:

A leading Multinational BPO and Software Company. This Enterprise is a 34-year-old leading Global Technology and IT enterprise, with USD 5.0 billion revenue, 64000 professionals and operations spanning 26 countries.
The 3-decade-old enterprise, founded in 1976, is one of India's original IT garage startups. Its range of offerings spans Product Engineering, Custom & Package Applications, Business Process Outsourcing, IT Infrastructure Servies, IT Hardware, Systems Integration, and distribution of ICT products. Since its inception, this enterprise has grown to become what it is today under the strong leadership and guidance.

Facilities:
Employee First Philosophy
Fast Tracker Development Programme
Long Distance Education Policy
Genie- to manage employee petty tasks
Employee Assistance Programme

Job Description:

Fresher / Experience will be eligible
English Fluency is a must! (Voice Process)
Pick up and drop facilities
Salary: High package
Job Location: Chennai

Selection Process/Interview Process:
Voice & Accent round
Written test
Technical Interview

Interview Date and Timing: Friday (24th September 2010) 10.00am

For Fresher:
Basic Computer and Internet Knowledge
Salary: 1.8 lakhs per annum (Rs.15, 000 per month) + Incentives
Maximum age limit is 35 years
Educational Qualification:
Engineering / Any graduate / Non technical Graduate
(Candidates without pending arrears can apply)

For Experienced candidates:
Experience in the field of Technical support officer will be considered.
Salary: Based on their experience
Years of experience:6months-4 years

Skills Required:

Major Duties and Responsibilities:
Take incoming queue calls
Respond to customer inquiries and requests
Document customer issues based on GPG requirements
Assist with resolution of known issues
Create/Edit KB documents with new knowledge gained from troubleshooting
Maintain backlog cases based on GPG requirements
Escalate issues that are not resolvable at Grade 6 level to Grade 7 technician
Professional Skills:
Maintain and increase product knowledge, directly related to the product being supported
Maintain and increase technical knowledge, indirectly related to the product being supported
Be able to create professional documents that can be viewed by Symantec customers
Be able to communicate effectively with customers to ensure a mutually agreeable outcome for both the company and the customer.
Be able to communicate effectively with peers to ensure that technical issues are addressed in a timely manner
Be able to work comfortably in a fast paced environment

Problem solving skills:
The ability to support applications and advanced utilities that require familiarity with system configuration and product usage.
The ability to independently troubleshoot technical issues and provide solutions to customers.

Hardware/software skills:
Knowledge of network interface cards and the ability to manipulate and optimize the drivers that work with that hardware.
Knowledge of network infrastructure including hubs, routers, and switches
Knowledge of firewalls and Symantec port requirements
Knowledge of hard disk drives, including drive geometry and RAID arrays
Knowledge of File Systems and compatibility with Symantec products
Knowledge of Windows operating systems from Windows 2000“ Windows Server 2008
Knowledge of Active Directory
Knowledge of PXE, WDS, and RIS

"All the best"

(Incase of irrelevance, kindly ignore the mail or you can also refer your friends, relatives and so)

With Regards,
Tarika S
Recruiter
LSS Chennai
044 - 42932028/2006